Sports / Slots
This policy explains exactly what information q778 collects when you create an account, use our platform, or make transactions through Raast, Bank Transfer, or Debit Card — and how we keep that data under your control. Access and applicability depend on local law and eligible regions in Pakistan.
When you open an account with q778, we collect the details you provide at registration — your name, contact information, and the payment method you choose. Where you fund your account through Raast, Bank Transfer, or Debit Card, we record transaction references needed to match deposits and process your wallet balance. We do not store full card numbers or bank credentials on our servers; those details pass through the relevant payment channel under its own security controls. We also collect device-level signals — browser type, session timestamps, and pages visited — so we can understand how you move through the lobby and fix problems in your account flow. This data is used only to operate your account, verify your identity where required, and improve the platform experience for supported Pakistan regions. We do not sell your personal data to third parties for marketing. Retention periods for account records are governed by applicable data handling obligations and are visible in your account dashboard after login. This policy applies where local law and eligible regional conditions are met.
Transaction references from Raast payments are logged against your account wallet. We keep only the reference identifiers — not your bank login or full account number.
Bank Transfer deposits are matched to your account using the transfer reference you provide. That reference is stored in your transaction history, visible under your account dashboard after login.
Debit Card payments route through the card processor. We receive a masked token and transaction status — your full card details are never stored directly on q778 servers.
We log session timestamps and page paths to identify errors in your account flow and maintain lobby navigation. This data is not shared with advertisers or external marketing services.
Not every data interaction on q778 falls under a single set of rules. Some parts of your experience — your account registration, in-lobby navigation, and payment wallet — are covered directly by this policy. Other parts involve third-party services with their own separate terms. Understanding the boundary helps you know where to go with a question.
Registration details, login sessions, and account wallet records are fully within the scope of this policy. You can request a copy of these records through the support contact path described below.
Payment references for Raast, Bank Transfer, and Debit Card transactions are covered here. The underlying payment channel — your bank or Raast provider — operates under its own separate policy.
Your browsing behaviour within the q778 lobby, including which game categories and sports markets you visit, is captured as session data and covered by this policy. It is used only for account and platform improvements.
Links to external sites, payment processors, and game studio content providers operate under their own privacy frameworks. We do not control or take responsibility for how those external services handle your data.
You have concrete options when it comes to your personal data on q778. Reviewing your records is the first step — your transaction history and account details are available in the dashboard after login, covering wallet entries, payment references, and session logs. If any account detail is incorrect — a name, contact number, or registered email — you can update it directly through the account settings page, or raise a correction request through support. Where local law in an eligible region gives you the right to request deletion of certain records, you can submit that request in writing through our support contact. We aim to respond to all data-related queries within the timeframe set out in the applicable processing rules, but we do not guarantee a fixed turnaround time. Every request is handled on the basis of what the applicable data obligations permit in your region.
Log in and open your account dashboard to see your transaction history, wallet balance, and session records. No separate request is needed to access these standard account views.
Update your name, contact number, or email through the account settings page. For changes that require identity verification, follow the instructions shown in the account flow at that step.
Send a written query to our support team naming the specific record or data point in question. Include your registered email and the account reference shown in your dashboard for faster handling.
Where your eligible region's local law supports a removal request, submit it in writing through the support contact path. We will process it within the timeframe permitted under applicable rules.
If you have a question about this policy, your account records, or a data correction request, there are three ways to reach us. Use the channel that works best for your situation — email is the most reliable path for formal written requests, while live chat handles quick clarifications faster.
Send your data-related query to our support email address listed on the Contact page. Include your account reference and the specific record or concern so we can handle it without back-and-forth.
Open the live chat window from any page on q778 for quick policy clarifications. For formal requests — deletion, correction, or a record copy — follow up with an email so there is a written trail.
The Help section in your account dashboard contains answers to common data and privacy questions. Check there first for step-by-step paths before raising a ticket — it may resolve your question immediately.
Keeping your account data in order is not a one-time setup — it is an ongoing practice built into how q778 runs. We use session cookies to maintain your login state and remember your lobby position; you can manage cookie preferences through your browser settings. Account passwords are stored in hashed form and are never visible to our support team. When you contact us about a data matter, we verify your identity against the details on file before making any change. Data we collect is retained for as long as your account is active and for the period required by applicable obligations after closure. Where you request a record copy or deletion and we cannot fulfil it due to a legal retention requirement, we will tell you clearly which obligation applies.
We use cookies to keep your login session active and track lobby navigation for account improvements. You can clear or block cookies in your browser settings, though some account features may not work correctly without them.
Your account password is stored as a one-way hash. No one on our team can read it. If you suspect your login has been accessed, change your password immediately through the account settings page.
Active account records are kept for as long as your account remains open. After account closure, records are held only for the period required under applicable data obligations in your eligible region.
When this policy changes in a material way, we will post the updated version on this page. The current version is always what governs your account. Check this page periodically if you want to stay current.
The questions below cover what we get asked most about account data, records access, cookies, and how to contact us about a privacy matter. If your question is not here, reach us through the support channels listed on this page.
At registration we collect your name, email address, contact number, and the payment method you use — such as Raast or Debit Card. We also record session and device data to maintain your account flow. All of this is described in detail in the policy section above.
Yes. Log into your account and open the dashboard to view your transaction history and account records directly. For a formal copy of all stored data, send a written request to our support email with your account reference, and we will handle it under applicable data rules.
We do not sell your personal data to third parties for marketing. Payment processors like Raast and Bank Transfer channels receive only the reference data needed to match your transaction. Game content studios receive no personal account data — they supply game content only.
Go to account settings after login and update the field directly. If the change requires identity verification — for example, a name correction — follow the steps shown on that page. You can also contact our support team with the correction in writing and your account reference.
After closure, we retain records for the period required under applicable data obligations in your eligible region. We cannot set a universal fixed period because retention rules depend on local law. The general principle is that records are not kept beyond what the applicable obligation requires.
Send a written deletion request to our support email with your account reference and the specific data you want removed. Where your eligible region's local law supports deletion, we will action it. Where a legal retention obligation prevents full deletion, we will explain which rule applies.